Last Updated: 01/03/2025

Welcome to Graceview Residences. Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with our website, services, and communications.

 

1. Information We Collect

We may collect and process the following information:

• Personal Information: Name, email address, phone number, billing address, and other contact details provided during inquiries, bookings, or account registration.

• Payment Information: Billing details and transaction records (processed securely via third-party payment providers).

• Booking & Stay Details: Check-in/check-out dates, accommodation preferences, and special requests.

• Website Usage Data: IP address, browser type, pages visited, and interaction details via cookies and analytics tools.

• Communication Data: Emails, messages, or inquiries sent to us.

 

2. How We Use Your Information

We use collected data for the following purposes:

• Providing Services: Processing bookings, managing stays, and delivering customer support.

• Personalization: Tailoring recommendations and services to enhance guest experiences.

• Marketing & Communications: Sending promotional content, updates, and relevant offers (with the option to opt out).

• Security & Compliance: Protecting against fraud, complying with legal obligations, and ensuring website security.

• Analytics & Improvements: Monitoring website traffic, user engagement, and service optimization.

 

3. How We Share Your Information

We do not sell your personal data. However, we may share your information with:

• Service Providers: Third-party partners (e.g., payment processors, housekeeping, IT support) assisting in service delivery.

• Legal Authorities: If required to comply with legal obligations or enforce our terms.

• Business Transfers: In case of a merger, sale, or restructuring, your data may be transferred to a new entity.

 

4. Data Security

We implement appropriate security measures to protect your information. However, no online transmission is 100% secure, and we encourage users to take precautions when sharing sensitive details.

 

5. Your Rights & Choices

You have the right to:

• Access & Correct Information: Request access to personal data or correct inaccuracies.

• Opt-Out of Marketing: Unsubscribe from promotional emails at any time.

• Request Data Deletion: Ask for the removal of personal information, subject to legal and operational constraints.

To exercise any of these rights, please contact us at support@graceviewresidences.com.

 

6. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to improve user experience, analyze traffic, and provide personalized content. You can manage cookie preferences via browser settings.

 

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices, and we encourage users to review their policies.

 

8. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.

 

9. Contact Us

For any questions or concerns regarding this Privacy Policy, please contact us at: Graceview Residences
support@graceviewresidences.com
128 City Road, London, EC1V 2NX
+44 203 355 6119

 

By using our website and services, you agree to the terms outlined in this Privacy Policy.